MyHoma Terms of Service

1. DEFINITIONS

• Service: MyHoma, an AI for emotional wellbeing for adults 18 and over in the United States: you talk with Homa, in the look and voice you choose, in live video and voice calls and in writing; with your permission she remembers your conversations. Offered for general emotional wellbeing and self-reflection.
• Consumer Health Data (CHD): Personal data related to a user's physical, mental, or emotional health or wellness, as governed by laws such as the Washington My Health My Data Act (MHMD), Nevada SB 370, Connecticut SB 3, and related legislation.
• Sensitive Data: Categories of data regulated as sensitive under United States privacy laws such as the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), the Connecticut Data Privacy Act and similar state laws, including but not limited to mental health information, biometric data, precise geolocation, and user-generated wellness content.
• Released Parties: the Company, its parent Regulusys, LLC, and all of their past, present, and future affiliates, subsidiaries, members, managers, owners, officers, directors, licensors, contractors, employees, service providers, and representatives.
• AI Output: Any content, response, or suggestion generated by the AI models used in myhoma.
• Subscription Tier: Access to premium features, subject to payment and additional terms as outlined in Section 6.

1A. WHO DISTRIBUTES THE APP

On Apple's App Store the MyHoma app is listed under the seller name In2website LLC, which publishes it on behalf of MY HOMA, LLC under an agreement with us. MY HOMA, LLC provides the Service and is solely responsible for it, its content, support, subscriptions and your personal information; this Agreement is between you and MY HOMA, LLC. In2website LLC does not receive your conversations or account data.

2. ELIGIBILITY AND ACCOUNT REGISTRATION

2.1 Age Requirement: You must be at least 18 years old or the age of majority in your jurisdiction, whichever is greater. By using the Service, you affirm that you meet this requirement. We do not knowingly collect or process personal data from individuals under the age of 18.

2.2 Account Creation: You are required to create an account to access most features. You agree to provide accurate and complete information, keep your password secure, and notify us of any unauthorized access.

2.3 User Responsibility: You are solely responsible for all activities under your account. Sharing your credentials or allowing others to use your account is strictly prohibited.

3. NATURE OF THE SERVICE – NO MEDICAL OR PROFESSIONAL ADVICE

3.1 MyHoma is not a medical device, therapeutic tool, or substitute for professional healthcare.

3.2 The Service does not:

• Diagnose, treat, or prevent any physical or mental health condition;
• Provide advice from a licensed physician, psychologist, psychiatrist, counselor, or therapist;
• Guarantee any therapeutic benefit, mental health improvement, or personal transformation.

3.3 Any reliance on AI Output is at your sole risk. You must consult licensed professionals for advice related to health or medical needs.

3.4 We expressly disclaim the formation of any therapist–client, doctor–patient, or similar professional relationship.

4. CRISIS SAFETY WARNING

4.1 MyHoma is not appropriate for use in crisis or emergency situations.

4.2 If you are in immediate danger, feel suicidal, or are experiencing a mental health emergency:

• Call 911 (in the U.S.) or your local emergency services;
• Contact the 988 Suicide & Crisis Lifeline (U.S.): Call or text 988, or visit 988lifeline.org;
• Use international crisis resources via findahelpline.com.

4.3 MyHoma checks what you say for signs of danger and shows crisis resources, and our staff may review it. It cannot contact emergency services or send help.

4.4 MyHoma is not a crisis service. In a crisis, use the resources in 4.2.

5. ACCEPTABLE USE POLICY

You agree not to:

• Use the Service to impersonate a healthcare provider or deliver unlicensed advice;
• Attempt to reverse-engineer, decompile, scrape, or interfere with the platform;
• Use the Service where it is not offered: MyHoma is not offered in Illinois, Nevada or Vermont, and the app does not start a conversation there;
• Violate any law, regulation, or rights of third parties through use of the Service.

6. SUBSCRIPTION, BILLING, AND AUTO-RENEWAL TERMS

6.1 The Plan: MyHoma is one plan, at $39.99 a month or $399.99 a year, which include exactly the same. It starts with a 7-day free trial with three face-to-face calls. After the trial, face-to-face calls are within fair use, up to 30 minutes each, and voice calls are within the daily fair-use minutes (up to 120 minutes a day). Fair use means these limits, and that a face-to-face call starts when one of Homa's faces is free: when none is, Homa talks with you by voice. Help in a crisis is never limited.

6.2 Disclosure Requirements: We will disclose all material subscription terms, including:

• Price and billing frequency
• Start and end of trial periods
• Auto-renewal conditions
• Instructions for cancellation

6.3 Consent to Auto-Renewal: By enrolling, you affirmatively consent to automatic billing on a recurring basis until cancelled. You may cancel at any time in your App Store or Google Play account settings, or on your plan page for web purchases.

6.4 Refunds: Refunds are handled via the original payment platform (e.g., Apple App Store, Google Play, Stripe) and subject to their respective refund policies.

6.5 Notices: We remind you by email before a free trial ends. We do not raise the price of a subscription you already have without telling you first and, where the law requires it, asking for your consent. For a plan bought in the App Store or Google Play, Apple or Google also send their own renewal and price-change notices.

7. PRIVACY

Our Privacy Policy (myhoma.com/privacy-policy) explains what we collect, why, who receives it, how long we keep it, how deletion works and your rights. Our Consumer Health Data Privacy Policy (myhoma.com/consumer-health-data) explains how we handle consumer health data. Both are part of this Agreement.

8. AI TRANSPARENCY STATEMENT

8.1 MyHoma uses artificial intelligence models to generate responses based on user input. These outputs:

• Are probabilistic and may contain factual inaccuracies
• Should not be relied upon for clinical, legal, or professional decision-making
• Are not reviewed or supervised by licensed professionals

8.2 MyHoma runs on the AI of two other companies, which work for us: Google's AI (Gemini) hears you and speaks as Homa, and Anthropic's AI (Claude) writes its responses and checks what you say for safety. While your camera is on, they also see still pictures from it. What you say in a conversation is sent to them only after you agree, and only to answer you; you can withdraw that agreement at any time in Settings. The Privacy Policy explains what is sent and to whom.

8.3 By using the Service, you understand the nature and limits of AI output.

9. INTELLECTUAL PROPERTY

9.1 All platform content, trademarks, code, and proprietary assets are owned by the Company or its licensors.

9.2 Users are granted a limited, non-exclusive, revocable, non-transferable license for personal use only.

9.3 Reproduction, modification, resale, scraping, or redistribution of content is prohibited without express written consent.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law:

• The Company shall not be liable for any indirect, incidental, special, consequential, or exemplary damages;
• Total liability shall not exceed $100 or the total amount paid in the last 12 months, whichever is greater;
• We do not exclude liability for gross negligence or willful misconduct where prohibited.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company and the Released Parties against all claims, liabilities, and costs arising from:

• Your violation of this Agreement
• Your use or misuse of the Service
• Your infringement of any third-party rights

12. DISPUTE RESOLUTION & JURISDICTION

12.1 Binding Arbitration: All disputes shall be resolved exclusively via binding arbitration through the American Arbitration Association (AAA), seated in Palm Beach County, Florida, USA.

12.2 Class Action Waiver: You waive any right to bring or join any class, collective, or representative action.

12.3 Opt-Out: You may opt out of arbitration by sending a notice to [email protected] within 30 days of account creation.

12.4 Governing Law and Forum: This Agreement is governed by the laws of the State of Florida. You agree that all claims and legal actions arising under or relating to this Agreement shall be brought exclusively in the courts or arbitration venues located in Palm Beach County, Florida, and you consent to the jurisdiction of those courts and venues for such purposes.

12.5 Legal Notices: All legal notices must be mailed to MY HOMA, LLC, 2602 Kelly Lane, Lake Worth Beach, FL 33460, the Company’s principal office and registered office.

13. CHANGES TO TERMS

We reserve the right to update this Agreement. We will notify you of material changes via email or in-app. Continued use of the Service constitutes acceptance of the modified Terms.

14. SMS COMMUNICATIONS

14.1 One-Time Verification Codes Only: If you add a phone number to your profile, we send one text message with a one-time code to confirm it, and again only if you ask for a new code. We send no other text messages: no reminders and no promotions.

14.2 Charges and Data Rates: Message and data rates may apply depending on your mobile carrier and plan.

14.3 Your Number: We do not share your phone number or mobile opt-in data with third parties for marketing or any other purpose; Twilio sends the code for us.

14A. APP STORE AND GOOGLE PLAY

This section applies if you got the app from Apple's App Store. If it conflicts with anything else in this Agreement, this section controls for the app.

• This Agreement is between you and MY HOMA, LLC only, not with Apple Inc. ("Apple"). MY HOMA, LLC, not Apple, is solely responsible for the app and its content.
• Your license to use the app is limited to using it on any Apple-branded product that you own or control, as the Usage Rules in Apple's Media Services Terms and Conditions allow.
• Apple has no obligation to provide any maintenance or support for the app. For support, contact us at [email protected].
• If the app fails to conform to any warranty that applies, you may notify Apple, and Apple will refund the purchase price, if any; to the maximum extent the law permits, Apple has no other warranty obligation for the app. Any other claims, losses, liabilities, damages, costs or expenses from a failure to conform to a warranty are ours to the extent this Agreement does not disclaim them.
• We, not Apple, are responsible for addressing any claims by you or a third party about the app or your possession and use of it, including product liability claims, claims that the app fails to conform to any legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If a third party claims that the app or your possession and use of it infringes its intellectual property rights, we, not Apple, are responsible for the investigation, defense, settlement and discharge of that claim.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Questions, complaints or claims about the app go to MY HOMA, LLC, 2602 Kelly Lane, Lake Worth Beach, FL 33460, [email protected], +1 (561) 839-3344.
• You must comply with any third-party terms that apply when you use the app, such as your wireless data service agreement.
• Apple and its subsidiaries are third-party beneficiaries of this Agreement, and once you accept it Apple will have the right (and will be deemed to have accepted the right) to enforce it against you as a third-party beneficiary.

If you got the app from Google Play, Google Play's Terms of Service also apply to your use of Google Play, and Google is not responsible for the app or its support; this Agreement is between you and MY HOMA, LLC.

15. CONTACT US

MY HOMA, LLC (a subsidiary of Regulusys, LLC; Florida Document/File Number L25000216281) — 2602 Kelly Lane, Lake Worth Beach, FL 33460 — [email protected] — +1 (561) 839-3344 — D-U-N-S® 139030426